Restaurant (Junior) Practical Facilitator – NHL Stenden – Leeuwarden

Are you a natural leader with a passion for the restaurant industry? Do you have what it takes to ensure exceptional customer service and drive the success of a restaurant? If so, we’re looking for you to join our team as the next Restaurant Operations Educator!

Restaurant Wannee

Honesty is the best policy. It’s an old proverb and at Restaurant Wannee, we know better than anyone that honesty also tastes the best by far. We push the boundaries by providing dishes that are seasonal, flavourful and local. On top of striving for taste, we are also mindful to the impact our eating habits have on the planet.

Who are we looking for?
As a Practical Facilitator at Restaurant Wannee, you are working as a hospitality professional making sure guests feel welcome and at home. As an expert in your field, you are an example for students who get trained in this field. You guide them in becoming professionals. You bring restaurant experience and a passion for education. You are ready for the next phase of your career, to teach and guide the next generation of hospitality professionals. Based on the role or roles you fulfil; you contribute as a team member to the result responsible team and the ambitions of the organization.

As Practical Facilitator you will fulfil the following three roles:

Professional 

Restaurant experience, ideally in a supervisory/management role

Bar, cocktail & wine experience

Excellent hostmanship

A multi-tasker in your expertise. 

Identifies bottlenecks in the execution of the activities and suggests improvements. 

Evaluates the purpose of activities, working practices, methods and (practical) assignments and suggests improvements. 

Coach 

Improving service by communicating and assisting students to understand guest needs. 

Providing guidance, feedback and individual coaching when needed for students and team members. 

Coaches students regarding work practices, practical assignments, research and/or the use of study materials, machines and instruments, amongst other things. 

Checks the students’ work and gives specific feedback. 

Has strong affinity and applies 21st century skills. 

Team member 

Works in the result-responsible team on the team’s joint assignments. 

Contributes to the transfer of knowledge and actively shares knowledge and experiences. 

Actively seeks feedback and feedforward for personal development.

As restaurant practical facilitator your responsibilities are both educational and operational:

Guiding and coaching restaurant students, ensuring they deliver outstanding customer service and adhere to our high standards.

Monitoring the level of service to guarantee an exceptional dining experience for our guests.

Implementing effective training programs to develop and enhance the skills of our students.

Managing inventory levels, placing orders, and controlling costs to maximize profitability.

Ensuring compliance with health and safety regulations to maintain a safe environment for staff, students and guests.

Handling customer inquiries, complaints, and resolving any issues in a professional and efficient manner.

Collaborating with the management team to develop and implement strategies for business growth and improvement.

In addition, our ideal candidate should have:

Ability to empower student & staff members to provide excellent customer service.

Good theoretical and practical knowledge in the educational field.

Excellent knowledge of and insight into developments in the professional field.

Skilled at instructing and motivating students.

Skilled at planning and developing learning activities, methods, working practices and (practical) assignments.

English Cambridge level B2.

A bachelor degree – or the willingness to obtain one.

An educational didactic endorsement – or willingness to obtain one.

As a practical facilitator you have contact:

With the students regarding the execution of activities and research, for coaching purposes. 

With the team to ensure a good quality of education. 

With other departments within the company. 

With coaches and teachers regarding the content of practical education. 

Do you recognize yourself in the points above? Then you might just be our Practical Facilitator!

We would like to introduce ourselves:

NHL Stenden Hospitality Group: the flavour of your day

A good cup of coffee to start the day, a tasty lunch in the restaurant or ending the day with a drink in the café. Without our guests noticing it, we flavour their day. It is about time we introduce ourselves. We are NHL Stenden Hospitality Group (NHG). Every day we make sure that the employees of our ten outlets are ready to serve you. From Notiz Hotel and Restaurant Wannee to the Espressobar and Café IF: we are your fuel for the day. We are also a pilot kitchen for our students, who gain practical experience in various departments at all our outlets. This is how we reap the benefits of NHL Stenden Hospitality Group together.

Are you enthusiastic and curious about what we have to offer you? Then take another minute to read more about this unique job below.

We offer you this:
A versatile and dynamic position in an organization that is rapidly evolving and where there is a lot of focus on personal development and room for own initiative and ideas. Your gross salary will be, depending on your knowledge, experience and thus job level, salary range of € 2.805,93 – € 4.208,14, gross per month for a full-time job based on scale 7-8 of the compensation and benefits of NHG.

NHG also offers attractive terms and conditions including many opportunities in personal and career development, participation in collective health insurance and an employer vitality plan. Other conditions include a structural end-of-year bonus of 8.3%, paid parental leave, a bicycle scheme and travel compensation as well as other insurance schemes.

The operational hours align with the restaurants opening hours – You will work 5 days per week and depending on your shift this will include a weekend. Working hours are from 6:00 AM to 11:00 PM. Note that flexibility in working hours may be required to accommodate peak periods, special events and public holidays. 

The contract is initially for the duration of 1 year but can be extended after successful completion of this period. 

Applying
Does this vacancy appeal to you? Apply today! Send your motivation and CV (in 1 file) via the application button stating the vacancy number 3388 NHG.

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